Terms of service

Welcome to Reenoscycling. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Us

Reenoscycling
16 Thornton Pl
Immingham
ENG DN40 1ND
United Kingdom

Email: Contact@reenoscycling.co.uk
Phone: +44 7577 241619

In these Terms, "we", "us" and "our" refer to Reenoscycling.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website or systems.
Interfere with the security or operation of the website.
Copy, reproduce or commercially exploit our website content without permission.
Provide false or misleading information when placing an order.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.

However, colours and appearance may vary depending on your device or screen.

We reserve the right to correct errors, update product information and change product availability at any time.

Nothing in these Terms affects your statutory rights if a product is faulty, not as described, or otherwise does not meet the requirements of applicable UK consumer law.

4. Prices

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.

Where applicable, delivery charges and other additional costs will be displayed before you complete your purchase.

5. Placing an Order

When you place an order, you are making an offer to purchase the products selected by you.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted. A contract for the sale of products is formed when we accept your order, unless applicable law provides otherwise.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or product description error.
We suspect fraudulent or unauthorised activity.
We are unable to verify the information provided.
We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after you have paid, we will provide an appropriate refund.

6. Payment

Payment must be made using the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers. We do not knowingly store complete payment card details unless necessary and permitted by applicable law.

7. Delivery

We aim to process orders within 1–2 business days.

Estimated delivery time is generally 3–4 business days after dispatch, subject to the destination, carrier and circumstances outside our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, such as carrier delays, severe weather, strikes, customs issues or other unexpected events.

Further information is available on our Shipping Information page.

8. Risk and Ownership

Unless applicable law requires otherwise, responsibility for the goods will pass to you when the goods come into your physical possession or the possession of a person you nominate to receive them.

Ownership of the goods will pass to you once we have received full payment and the goods have been delivered to you.

9. Returns and Refunds

We offer a 30-day return window for eligible products.

We provide:

Free return shipping
No restocking fee
No final-sale restriction that removes statutory rights

If you purchase online, you may also have statutory cancellation rights under UK consumer law.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be limited or excluded.

For full information, please refer to our Return & Refund Policy.

10. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, defective, incorrectly supplied or not as described, please contact us.

You may have legal rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable UK consumer law.

We will not ask you to waive any statutory rights.

11. Intellectual Property

Unless otherwise stated, all content on our website, including text, images, logos, graphics, designs, product descriptions and other materials, belongs to or is licensed to Reenoscycling.

You may access and use the website for your personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission.

12. User Content

If you submit reviews, comments, photographs or other content to us, you confirm that you have the right to provide that content.

You agree not to submit content that is unlawful, offensive, misleading, defamatory, infringing or harmful.

Where legally permitted, you grant us a non-exclusive licence to use submitted content for operating and promoting our business.

We reserve the right to remove content that violates these Terms or applicable law.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, delivery services or other platforms.

We are not responsible for the content, availability, security or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

For consumers, nothing in these Terms is intended to restrict any rights or remedies available under applicable UK consumer protection law.

16. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where caused by events beyond our reasonable control.

These may include natural disasters, severe weather, war, terrorism, government restrictions, strikes, transport disruption, telecommunications failures, cyber incidents or failures of third-party service providers.

Where reasonably possible, we will notify you and take reasonable steps to minimise the impact.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and process personal information.

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with the applicable "Last updated" date.

Changes will not affect rights that you have already acquired under applicable law.

19. Governing Law

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer in the UK, you retain any mandatory rights and protections provided to you by applicable consumer protection legislation.

20. Contact Us

If you have any questions about these Terms of Service, please contact us: