Refund policy

At Reenoscycling, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be able to return it and receive a refund in accordance with this policy and your legal rights under UK consumer law.

1. 30-Day Return Policy

We offer a 30-day return window.

You may request a return within 30 days of receiving your order, provided the item meets the return conditions below.

To be eligible for a return:

  • The item must be in its original condition.

  • The item must be unused and in a resalable condition.

  • The item should be returned with its original packaging, accessories and tags where applicable.

  • You must provide your order number or other valid proof of purchase.

We provide free return shipping for eligible returns under our 30-day return policy.

There is no restocking fee.

2. UK Statutory Cancellation Rights

If you purchase from us online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to send the goods back.

Where you exercise your statutory cancellation right, we will refund the standard delivery charge you originally paid. If you selected a more expensive delivery option, we are only required to refund the equivalent of the standard delivery cost.

We will process eligible refunds within 14 days of receiving the returned goods or receiving appropriate evidence that the goods have been sent back, whichever is earlier, subject to applicable law.

Your statutory consumer rights are not affected by our 30-day return policy.

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, defective, or does not match the description, please contact us as soon as possible.

UK consumer law provides additional rights for goods that are faulty or do not meet the required standards. In many cases, customers have a 30-day short-term right to reject faulty goods and request a refund. After this period, other remedies such as repair or replacement may apply.

If you receive an incorrect, damaged or faulty item, please contact us before returning it so that we can provide the appropriate return instructions.

4. Items That Cannot Be Returned

Certain products may be excluded from cancellation or return rights where permitted by UK law, including items that are:

  • Personalised or made to your specifications.

  • Perishable or likely to deteriorate quickly.

  • Sealed goods that cannot be returned for health or hygiene reasons once unsealed.

  • Other products specifically excluded by applicable consumer legislation.

Where an exclusion applies, this will be stated on the relevant product page where appropriate.

5. No Restocking Fee

Reenoscycling does not charge a restocking fee for eligible returns.

6. Final Sale Items

We do not sell items as "final sale" in a way that removes or restricts your statutory consumer rights.

If an item is faulty, not as described, or otherwise does not meet your legal consumer rights, those rights remain unaffected.

7. How to Request a Return

To request a return, please contact us with:

  • Your full name

  • Order number

  • Email address used for the purchase

  • Reason for the return, if applicable

  • Photos or other evidence if the item is damaged, defective or incorrect

Email: Contact@reenoscycling.co.uk

Phone: +44 7577 241619

Return address:

Reenoscycling
16 Thornton Pl
Immingham
ENG DN40 1ND
United Kingdom

Please do not send a return to the address above until our customer service team has confirmed the return instructions.

8. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

For statutory cancellations, refunds will be handled in accordance with applicable UK consumer law.

9. Refunds for Damaged or Faulty Products

If a product is faulty, damaged on arrival, incorrectly supplied, or otherwise does not meet the standards required by UK consumer law, please contact us.

We will work with you to provide the appropriate remedy, which may include a refund, repair, replacement or other remedy depending on the circumstances and your legal rights.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Reenoscycling

Email: Contact@reenoscycling.co.uk
Phone: +44 7577 241619
Address: 16 Thornton Pl, Immingham, ENG DN40 1ND, United Kingdom