Shipping policy

At Reenoscycling, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains our order processing times, delivery estimates and shipping procedures.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Once your order has been processed and dispatched, you will receive a shipping confirmation where tracking information is available.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

2. Delivery Time

Our standard estimated delivery time is:

3–4 business days after dispatch.

Delivery times are estimates and may vary depending on your location, the delivery carrier and circumstances outside our reasonable control.

3. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If free shipping is offered on a particular product or order, the applicable offer will be displayed on the website or at checkout.

4. Tracking Your Order

Once your order has been dispatched, we may provide tracking information by email where tracking is available.

You can use our Track Your Order page to check the status of your shipment.

If your tracking information has not updated immediately, please allow some time for the carrier's system to register the shipment.

5. Delivery Address

Please make sure that your delivery address and contact details are correct before completing your order.

Reenoscycling is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Delayed Deliveries

Although we aim to meet our estimated delivery times, delays can occasionally occur.

Possible causes include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Strikes or transport disruption

  • Incorrect or incomplete delivery information

  • Customs or regulatory issues

  • Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us and we will assist you in investigating the shipment.

7. Lost or Missing Packages

If tracking indicates that your order has been delivered but you cannot locate it, please check around your property and with household members, neighbours or the delivery location specified by the carrier.

If you still cannot locate your package, contact us so that we can investigate with the delivery carrier where appropriate.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate remedy in accordance with applicable UK consumer law.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of the package and the product and provide them to our customer service team.

We will review the issue and work with you to arrange an appropriate solution.

Your statutory consumer rights regarding faulty or damaged goods are not affected by this policy.

9. Delivery Responsibility

For consumer purchases, responsibility for the goods generally remains with us until the goods come into your physical possession or the possession of a person you have nominated to receive them, subject to applicable law.

We will not consider an order successfully delivered solely because a carrier has marked it delivered if the goods have not actually reached you or your nominated recipient, where applicable UK consumer law provides otherwise.

10. International Shipping

If international shipping is offered, delivery times, shipping charges, customs requirements and any applicable taxes or duties may vary depending on the destination.

Any customs duties, import taxes or other charges that are legally payable by the customer will be communicated where applicable.

International delivery times are estimates and may be longer than standard UK delivery times.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Reenoscycling
16 Thornton Pl
Immingham
ENG DN40 1ND
United Kingdom

Email: Contact@reenoscycling.co.uk
Phone: +44 7577 241619

Order Handling: 1–2 business days


Estimated Delivery: 3–4 business days after dispatch