Privacy policy

Privacy Policy

Last updated: August 31, 2026

At Reenoscycling, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Reenoscycling
16 Thornton Pl
Immingham
ENG DN40 1ND
United Kingdom

Email: Contact@reenoscycling.co.uk
Phone: +44 7577 241619

For the purposes of applicable UK data protection law, Reenoscycling is responsible for the personal information described in this Privacy Policy.

2. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Full name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment and transaction information
Information you provide when contacting customer support
Information about how you use our website

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website activity, where permitted by applicable law.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments and refunds
Provide customer support
Communicate with you about your orders
Respond to enquiries and requests
Prevent fraud and protect the security of our website
Improve our website, products and services
Comply with legal and regulatory obligations
Send marketing communications where you have provided the required consent or where otherwise permitted by law

We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.

4. Legal Bases for Processing

Depending on the circumstances, we may process your information because:

It is necessary to fulfil a contract with you, such as processing your order.
We have a legal obligation to process certain information.
We have a legitimate interest in operating and improving our business, preventing fraud and providing customer support.
You have given consent, where consent is required.

You may withdraw consent for consent-based processing at any time.

5. Payment Information

Payments may be processed through third-party payment providers.

Where applicable, your payment details may be securely processed directly by the relevant payment provider. We do not intend to store complete payment card details on our own systems unless this is specifically necessary and lawfully permitted.

Payment providers may process your information according to their own privacy policies.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and, where permitted, provide relevant marketing or advertising.

Some cookies may be strictly necessary for the operation of the website, while others may require your consent under applicable law.

You can manage certain cookie preferences through your browser or our cookie consent tools, where available.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

Payment service providers
Delivery and shipping companies
Website hosting and technology providers
Customer service providers
Fraud prevention and security providers
Analytics or marketing providers, where applicable
Professional advisers
Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

Third-party service providers may only receive information necessary for the services they provide and may process your information according to their own privacy policies.

8. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on:

The purpose for which it was collected
Our legal and accounting obligations
The resolution of disputes
Fraud prevention and security requirements

When information is no longer required, we will take appropriate steps to securely delete or anonymise it where reasonably possible.

10. Your Privacy Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information
Ask us to restrict certain processing
Object to certain types of processing
Request portability of information in certain circumstances
Withdraw consent where processing is based on consent
Object to direct marketing

You may exercise your rights by contacting us using the details below.

We may need to verify your identity before fulfilling certain requests.

11. Direct Marketing

If you have signed up to receive marketing communications from us, we may send you information about products, offers, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not affect transactional messages relating to your orders.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally able to provide it.

If you believe that a child has provided us with personal information without appropriate permission, please contact us so that we can take appropriate action.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Data Breaches

If we become aware of a personal data breach, we will assess it and take appropriate action in accordance with applicable UK data protection requirements, including notifying the Information Commissioner's Office (ICO) or affected individuals where legally required.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page with the updated date shown at the top.

17. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us: