FAQs

 

1. What does Reenoscycling sell?

Reenoscycling specialises in bike GPS devices and cycling technology designed to help cyclists track rides, navigate routes and stay connected while cycling.

2. How long does it take to process my order?

Orders are normally processed within 1–2 business days after successful payment.

Once your order has been dispatched, you will receive shipping information where tracking is available.

3. How long does delivery take?

Our estimated standard delivery time is 3–4 business days after dispatch.

Delivery times are estimates and may vary depending on the delivery location and carrier.

4. Can I track my order?

Yes. When tracking is available, you can use the tracking information provided after your order has been dispatched.

You can also visit our Track Your Order page to check your shipment status.

5. Can I return my order?

Yes. We offer a 30-day return window for eligible products.

The item should generally be unused, in its original condition and suitable for resale.

Please see our Return & Refund Policy for full details.

6. Is return shipping free?

Yes. Reenoscycling provides free return shipping for eligible returns under our return policy.

We also do not charge a restocking fee.

7. What if my bike GPS arrives damaged or faulty?

If your product arrives damaged, defective, faulty or incorrect, please contact us as soon as possible.

Please provide your order number and, where possible, photographs of the product and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable UK consumer law.

8. Can I cancel my order?

If you have placed an online order and wish to cancel it, please contact us as soon as possible.

UK consumers generally have statutory cancellation rights for most online purchases. Please see our Return & Refund Policy for more information.

9. What payment methods do you accept?

We accept the secure payment methods displayed at checkout.

Depending on availability, these may include credit cards, debit cards and other supported payment methods.

10. Is my payment secure?

We use secure payment processing and appropriate security measures to help protect your payment information.

Payment details may be processed by third-party payment providers.

11. What happens if my payment is declined?

If your payment is declined, check that your payment details are correct and that your bank or payment provider has approved the transaction.

You can also try another available payment method.

12. Can I change my delivery address after ordering?

Please contact us as soon as possible if you entered an incorrect delivery address.

We will try to update the address before your order is processed or dispatched, but we cannot guarantee that changes will be possible after processing or dispatch.

13. What if my order hasn't arrived?

First, check your tracking information if tracking is available.

If your order has passed the expected delivery period or the tracking information indicates an issue, contact us and we will help investigate the shipment.

14. Do you charge a restocking fee?

No. Reenoscycling does not charge a restocking fee for eligible returns.

15. Do you have final-sale items?

We do not use a "final sale" policy to remove or restrict your statutory consumer rights.

Where a product is faulty, defective or not as described, your legal rights remain protected.

16. Where is Reenoscycling based?

Our business address is:

Reenoscycling
16 Thornton Pl
Immingham
ENG DN40 1ND
United Kingdom

17. How can I contact Reenoscycling?

You can contact our customer service team using:

Email: Contact@reenoscycling.co.uk
Phone: +44 7577 241619

We're happy to help with questions about products, orders, shipping, returns and refunds.

18. Where can I find your store policies?

You can find our policies on the relevant pages of our website, including:

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

  • Shipping Policy

  • Legal Notice

  • Cookies Policy

  • Payment Policy

If you have a question that isn't answered here, please contact us and we'll be happy to assist.